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Understand Your Rights and Our Commitments

These legal pages set out the rules, rights and responsibilities that govern your account on a200mm, where access is permitted under local law and in eligible regions. We keep the language practical so you know exactly where you stand before you start.

Account TermsPrivacy PolicyCookie NoticeWallet & Payment ConditionsEligibility by Region
a200mm Understand Your Rights and Our Commitments
HOW WE HANDLE DATA

Security, Retention and Your Account Rights

We take the handling of your account data seriously. Your personal details, wallet identifiers and transaction records are stored under industry-standard security practices. We do not sell your data to third parties. Here is how we manage the four areas that matter most to your account.

Data Retention

We keep your account records — including DANA, OVO and GoPay transaction logs — for as long as your account is active and for a defined period after closure, as outlined in our retention policy.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — our support team will never ask for it in a chat session.

Requesting Changes

To update, correct or request deletion of your personal data, contact us via the Account Help Centre or email. We will acknowledge your request and respond within the period stated in our privacy policy.

REACH OUR TEAM

Contact Us About Legal or Policy Questions

If you have a question about your rights, need to request a change to your account data, or want clarification on any policy section, our support team is the right starting point. You can reach us through live chat, email or the help centre — whichever fits your situation. Players in Denpasar and across Indonesia can submit account-related queries directly through their account dashboard.

Live Chat Open the chat icon from any page on a200mm. Our team will pick up your query and route it to the right department, including legal or account policy requests.
Email Support Send your legal or privacy query to our support email. Include your registered account ID so we can locate your records and respond accurately without delay.
Account Help Centre Log into your account and navigate to Help to submit a formal request. This channel is suitable for data access requests, account closure and transaction dispute submissions.

Common Questions About Policy and Your Account Rights

These are the questions we receive most often about our legal pages, account rights and data handling. If your question is not covered here, reach out via live chat or the Account Help Centre.

Availability depends on local law and the region you are accessing from. We recommend checking the legal position applicable to your location before opening an account.

Log into your account and go to the Help section to submit a data access request. We will identify the records held and provide them within the timeframe set out in our privacy policy.

Yes. Submit a deletion request through the Account Help Centre or by email with your account ID. Some data may be retained as required by applicable regulations even after a deletion request.

Transaction records linked to your DANA, OVO or GoPay wallet are retained for a defined period after account closure as stated in our data retention policy. You can request a copy before closing.

Navigate to the disputes section in the Account Help Centre, select the transaction in question and submit your query. Include the wallet type — DANA, OVO or GoPay — and the transaction date.

Yes. We will notify you via the email address registered to your account before any material changes take effect. Continued use of the platform after the notice period counts as acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.